TERMS AND CONDITIONS

TERMS AND CONDITIONS

TERMS AND CONDITIONS
PREIVILEGES

Please carefully read these terms and conditions for the www.thalgo.com.hk website.

  1. About us
    The Site is provided by Gold River (Far East) Limited of 7-8/F, Heng Shan Centre, 141-145 Queen’s Road East, Wan Chai, HK.
  2. Eligibility
    In order to purchase products on this site, you should be the holder of a valid credit card.
  3. Acceptance of your order
    • Please make sure you enter the correct information and place your order by clicking the ‘Submit’ button.
    • We must receive the full payment of your order before the order can be accepted. Once payment has been received by us, we will confirm that your order has been received by sending an e-mail within 24 hours to you at the e-mail address you provided in your order form. Our acceptance of your order takes place when we dispatch the products ordered by you and brings into existence a legally binding contract between us.
    • You should print and retain a copy of the confirmation email as your receipt for the order.
  4. Price and payment
    • The prices payable for products that you ordered are as set out in our Site.
    • You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in the delivery policy section of our Site.
    • All prices are shown in Hong Kong Dollars.
    • Payment can be made by PayPal and any other method that may be clearly advertised on the Site from time to time.
    • You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to THALGO, we will not be liable for any delay or non-delivery.
    • We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple and secure, THALGO uses Secure Socket Layer (SSL) technology.
  5. Use of THALGO products
    • You may not sell or resell any of the products or samples you receive from us.By placing an order for our products, you warrant that you have received appropriate advice from a THALGO trained Beauty Therapist as to the proper use of THALGO products. Find your nearest THALGO Beauty Therapist.
  6. Cancellation by us
    • We reserve the right to cancel or reduce the amount of the order between us if:
      • We have insufficient stock to deliver the products you have ordered; we do not deliver to your area; one or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers and we deem in our absolute discretion that you are in breach of these terms and conditions.
      • If we do cancel your order, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
  7. Liability
    • If the products we delivered are not what you ordered; damaged; defective or incorrect quantity, we shall have no liability to you unless you notify us the problem within the day of the delivery. You may email us by sending to thalgo@goldriver.com.hk or by filling in the “Contact Us” form, which you will find in the “Contact Us” section of the Site.
    • If you do not receive your products ordered within 30 days from the date you ordered, we shall have no liability to you unless you notify us the problem within 40 days on the date that you ordered the products. You may email us by sending to thalgo@goldriver.com.hk or by filling in the “Contact Us” form that you will find in the “Contact Us” section of the Site.
    • If you happened to have any of the above Section 7 situations, we will make the following steps according to your requirement:
      • Rearrange the delivery;
      • Replace any products that are damaged or defective;
      • Refund to the credit card that is charged for the payment, including the value of the product and the initial delivery charge.
    • The return policy under these terms and conditions only applies to the online purchase. You cannot return any product to any of our retail and salon locations.
    • Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer, neither under applicable local law ; other statutory rights that may not be excluded ; in any way to exclude / limit our liability to you for any death nor personal injury resulting from our negligence.
  8. Intellectual property
    We are the licensee of the copyright, database rights, trademarks and utilized all THALGO products in HK. All trademarks, brand names, product names, titles and copyrights used in this site are credit to Copyright holders. No permission is given by us in respect of the use of any of them and such use may constitute an infringement of the holder’s rights.
  9. Terms of use
    We grant to you a limited license to access and make personal use of the Site, but not to copy (other than page caching) ; to modify any part of it ; to reproduce ; to duplicate ; to sell ; to resell or to exploit for any commercial purpose, except with our express written consent. The limited license does not include any resale and any commercial use of the Site; any terms of use on any product listings, descriptions and prices; any derivative use of the Site or its content; any downloading or copying of account information; any use of data mining, robots, similar data gathering and extraction tools.
  10. Your account
    • When registering, you warrant that the personal information you give about yourself as a customer on the site is true and accurate. You are responsible for all activity on your account and you should take all reasonable measures to ensure that your password and account are not used in a manner not authorized by you. If you believe this to be occurring, you must contact us immediately.
    • It is your responsibility to ensure that all your personal information is up to date. To update your personal information or correct any entries at any time go to your account section of the Site.
    • To cancel your account at any time, please contact our customer service.
    • The terms of use of your personal information is stated in our privacy policy.
    • We reserve the right to refuse access to the Site if you breach any of the terms and conditions.
  11. Events beyond our control
    We shall have no liability to you for any damage or defect of the product that is caused during the delivery, and any failure or any delay of the delivery that is caused by any event or circumstance beyond our reasonable control including strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or other accidents.
  12. Privacy
    You acknowledge and agree to be bound by the terms of our privacy policy.
  13. Third party links
    The Site may provide links to other web sites or other web sites may link to the Site. We are not responsible for the availability of such external sites, do not endorse and do not liable for any content, advertising, products, services or other materials on or available from such sites. You link to other web sites at your own risk.
  14. Customer service
    • Our customer service team can be contacted on 2865 6811 between the hours of 9:00 am to 6:00 pm (except 12:30 pm to 1:30pm), Monday to Friday, or alternatively email thalgo@goldriver.com.hk.
    • We will respond your queries relating to the order, THALGO product, skin care or other inquiries within 5-7 working days.
  15. Customer Ratings and Reviews
    By submitting any written reviews to THALGO HK, you are confirming that all contents that you post are accurate. You further agree that you shall not submit any content that is known by you to be false, inaccurate or misleading that infringes any third party’s copyright, patent, trademark, other proprietary rights or rights of publicity or privacy that violates any law. All content that you submit may be used at THALGO HK sole discretion, THALGO HK reserves the right to change, shorten or delete any content on the Company’s website, and within other marketing materials, as THALGO HK deems appropriate.